Terms of service

The terms and conditions described here restrict access and use of the website and any other mobile application from Trincico linked to these terms.

Permissions for the use of the site

The site and its mobile applications will be available to the user, as long as the use takes place under the conditions defined in the Terms of this contract.

User accounts and their content

To use some of the features of the site and mobile applications, the user must create an account and provide certain information. The user is responsible for maintaining the confidentiality of the password of his account, as well as all operations or activities that take place in his user account. The user is obliged to inform in case of any anomaly or unauthorized access to his account.

The user assumes all the risks associated with the content of his account and at the same time recognizes that he is solely responsible for the content published by himself. After being published, the content cannot always be withdrawn. The user declares that he owns or has the necessary permissions to use and authorize the use of his Content as described in this document.

The user accepts and acknowledges that content containing false, intentionally deceptive or defamatory material that violates the rights of third parties, including copyrights, trademarks, patents, trade secrets, privacy, advertising or any other intellectual property, must not be published; Containing material that is illegal, including hate speech or pornography.

When creating an account, the user will receive certain notifications related to the Site and its content. However, the user may choose not to receive notifications that are not of interest.

Account closure

TRINCICO reserves the right to close the user account without prior notice, if deemed necessary. When opening your account, the user must provide complete and accurate information, to contribute to the credibility of your account. The user will not pass for another person or use the account of another person. Likewise, the user should not create multiple user accounts. The user will not use improper, obscene and/or bullying language and will not upload any photo containing inappropriate images.

Data deletion policy

This clause sets out our policy for responding to requests for deletion of data and explains the rights of the data subject in relation to data deletion and the responsibilities of TRINCICO in responding with such a request.

A user of our platform has the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

The right for data deletion and prevention of further processing applies under the following circumstances:

  • When the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When the individual withdraws consent.
  • When the individual objects to the processing and there is no other legal ground for the relevant processing activity.
  • When the personal data was unlawfully processed.

We will delete the data related to your account upon request (via email to info@trincico.com). The data deletion request email should contain the following subject line: Account deletion request // Username.

A user of the TRINCICO platform, acting on behalf of their organization, can delete data from their account whenever they wish. This data is deleted from the system immediately and cannot be recovered by any users or TRINCICO employees after this point. Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account administrator before data is permanently deleted.

Data may still remain in the systems back-up files, which will be deleted periodically.

Information may be deleted from our platform upon request to info@trincico.com. Complete deletion of the data shall be completed within one month (30 calendar days) and the user will be sent a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

Changes in the terms of service

The Terms and Conditions here defined, correspond to the most current version thereof. TRINCICO reserves the right to modify, as long as it deems it prudent, the terms of use of the site and mobile applications. The user accepts that access and / or use of the Site are governed by the Terms in force at the time of accessing or using the Site. The user will receive notifications, via email and / or publications on the site, related to relevant changes that the Terms and Conditions of the use and access of the Site and mobile applications may have. It is recommended that the user periodically review the Terms and Conditions defined here, since, once published, the updated versions will be binding for the user. The user understands and accepts that, if he continues to access and / or use the site, he will be accepting the most recent version of these Terms and Conditions.

Site availability

Trincico LLC, operating as Trincico, makes all reasonable efforts to ensure that the online marketplace is available 24 hours a day, 7 days a week. However, there will be occasions when the service will be interrupted for maintenance, upgrades, and emergency repairs or due to the failure of telecommunications links and equipment that are beyond the control of Trincico LLC. Every reasonable step will be taken by the company to minimize such disruption where it is within the reasonable control of Trincico LLC.

Trincico LLC reserves the right to suspend or discontinue the availability of the site and any service and/or any feature or product offered on or through the site at any time in its sole discretion and without prior notice.

Trincico LLC shall not be liable for any loss or damage arising from or in any way connected with Trincico's temporary unavailability or any interruption in the operation of the website. Users are advised that the website may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Trincico LLC is not responsible for any delays, delivery failures, or other damage resulting from such problems.

It is the responsibility of the user to ensure they have the means of connecting to Trincico's website. Trincico LLC shall not be held responsible for any perceived loss or damage due to the user's inability to access the website, whether due to internet connectivity issues, incompatible equipment, or other technological barriers.

Trincico LLC may, in its sole discretion, change or modify this section of the Terms and Conditions at any time. Users are encouraged to periodically review the Terms and Conditions to stay informed of updates and changes.

Use of the content

Once published on the site, the user's content on the Site can be used in different ways, including showing it publicly, incorporating it in advertisements, promoting it and distributing it. By creating an account, the user irrevocably grants perpetual, non-exclusive, royalty-free rights to use the User Content for any purpose. Please note that the users of the Site and any other means are also granted the irrevocable right to access the content associated with the use of the site. Finally, the user irrevocably waives any claim and assertion of rights associated with the use of the content published on the Site, by TRINCICO and its users.

Property

Trincico, a service operated by Trincico LLC, is the irrevocable and exclusive owner of all content and material on its platforms. This includes, but is not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, and all other elements and components of the site ("Trincico Content"). In addition, Trincico LLC also holds ownership over any user-submitted content that is not subject to separate user rights under these terms or under applicable law.

The intellectual property rights in the Trincico Content, the website, and mobile applications, including copyrights, trademarks, service marks, trade names, and any other proprietary rights (“Intellectual Property Rights”), are solely owned by Trincico LLC. These rights are protected by copyright laws, commercial image rights, patents, trademarks, and other national and international laws and treaties.

The Intellectual Property Rights include but are not limited to the right to reproduce, distribute, perform, display, create derivative works from, and otherwise use the Trincico Content in connection with the site and Trincico LLC's business, and to allow others to do the same in relation to their own websites and media platforms.

Users are strictly prohibited from copying, modifying, distributing, selling, or leasing any part of the Trincico Content or the site, or from reverse engineering or attempting to extract the source code of that software, except to the extent that these restrictions are expressly prohibited by applicable law.

The use of Trincico LLC's trademarks, logos, domain names, and other distinctive brand features must be in accordance with any guidelines that may be provided by Trincico LLC and must not be used in any manner that could cause confusion among consumers, that disparages or discredits Trincico LLC, or that otherwise infringes Trincico LLC's intellectual property rights.

If you believe that your intellectual property rights have been infringed by another user or by Trincico LLC, please contact us to report the issue. Trincico LLC respects intellectual property rights and expects its users to do the same.

Marketplace Payments

Trincico collaborates with Stripe to enable smooth and secure transactions between Consumers and Service Professionals. While facilitating these payments, Trincico does not directly engage in or become a party to these transactions. Our platform primarily processes payments for service-oriented transactions, explicitly excluding payments for tangible personal property.

By utilizing the Trincico platform, Service Professionals effectively designate Trincico as their authorized agent, solely for the purpose of handling payment transactions through Stripe. In this capacity, Service Professionals are obligated to adhere to the stipulations of the Stripe Connected Account Agreement and the Stripe Services Agreement. This commitment includes the provision of accurate and comprehensive personal and business information, crucial for maintaining the integrity and legality of the payment processing system.

Trincico operates primarily as a facilitator in the marketplace, connecting Consumers with Service Professionals. While Trincico itself does not offer services directly, except in instances where a separate and specific contract is in place, our platform ensures that Consumers can directly engage with Service Professionals for a variety of services. Trincico's role is confined to facilitating these connections, along with the associated payments and bookings.

All users of the Trincico platform are required to comply with Stripe's operational requirements. This compliance includes the possession and submission of valid identification for payment processing purposes. Moreover, Consumers are entrusted with the responsibility of maintaining accurate and current payment information. As a precautionary measure to safeguard financial security, we strongly advise our users against sharing their financial details with other platform users.

Trincico offers its users a wide array of payment methods, including but not limited to credit/debit cards, and direct bank account transfers. We continuously evaluate these payment methods to enhance user convenience and security and, therefore, reserve the right to modify or revoke certain payment options as deemed necessary.

In cases where users opt for bank account payments, such a choice inherently authorizes Stripe to conduct Automated Clearing House (ACH) withdrawals, along with any requisite financial inquiries to ensure transaction legitimacy. Users availing of this payment method bear the responsibility for any associated fees and are expected to report any transactional discrepancies to their banks promptly.

Trincico holds the discretion to resolve payment disputes arising on its platform. While we endeavor to address these disputes diligently, Trincico is not liable for any disputes that remain unresolved. Users wishing to raise disputes regarding payments are advised to formally submit their concerns in writing to Trincico's support team.

Trincico reserves the right to withhold payments in situations where user actions lead to disputes, violations of our Terms of Use, or any fraudulent activities. In circumstances where outstanding balances are due, Trincico may employ various recovery methods, inclusive of legal actions, if necessary, to settle these dues.

In instances of overdue payments, Trincico, or authorized third parties, may initiate collection efforts. Communication regarding any delinquent accounts will be primarily through electronic mail or telephonic means, ensuring timely and effective resolution.

To manage the risks associated with failed payments or booking reversals, Trincico may occasionally place holds on certain payment methods. This measure is a preventive strategy to safeguard against financial inconsistencies and to maintain transactional integrity on the platform.

Trincico Invite & Earn Referral Program Terms

Program Overview

The Trincico Invite & Earn Referral Program ("Referral Program") is a key component of the Trincico service platform, designed to encourage and reward current users for introducing new users. This program is integrated into the broader scope of Trincico's services and is governed by these specific terms, which supplement and extend Trincico's existing Terms and Conditions.

Eligibility and Enrollment

Participation in the Referral Program is exclusive to active users of Trincico. Active status is determined by Trincico's user engagement criteria.

To enroll, eligible users must obtain a unique referral link from Trincico. This link serves as the primary tool for inviting new users and tracking referrals.

Referral Process

The unique referral link provided to participants can be shared directly with potential new users or disseminated via social media and other digital channels.

A referral is deemed successful when a new user registers on the Trincico platform using the participant's referral link and subsequently subscribes to one of Trincico's paid plans.

Reward Structure

Participants earn a predetermined percentage of their referral's subscription fee. This percentage is credited on a monthly basis as long as the referred user maintains their subscription.

Participants have access to a dedicated section within their Trincico dashboard where they can monitor the status of their referrals, subscription details of referred users, and accumulated earnings.

Withdrawal Requests and Payment Processing

Participants are eligible to initiate a payout request once their accumulated referral earnings reach the specified minimum threshold set by Trincico.

To streamline and secure the payment process, Trincico has partnered with Stripe Connect, a leading payment processing solution. This partnership ensures efficient and reliable transfer of funds.

Upon a successful payout request, Trincico, through Stripe Connect, will process payments to the participant's registered bank account. Alternative payment methods, as approved and integrated with Stripe Connect, may also be utilized subject to availability and compliance with Trincico's policies.

Participants should ensure their account details are accurate and up-to-date to facilitate seamless transactions via Stripe Connect. All transactions are subject to Stripe Connect's terms of service and privacy policy, as well as Trincico's Referral Program terms.

Support and Queries

Trincico's customer support team is available to provide assistance and guidance to both the referrers and their referrals, ensuring a smooth onboarding process and helping with any subsequent inquiries related to the Referral Program.

General Provisions

Trincico reserves the full right to modify, adjust, or terminate the Referral Program at any time, based on business needs or regulatory requirements.

All participants must adhere to the stipulated guidelines of the Referral Program, which operate in conjunction with Trincico's broader Terms and Conditions.

Trincico disclaims any liability for indirect or incidental consequences arising from a user's participation in the Referral Program.

These Referral Program terms constitute an integral aspect of Trincico's overall Terms and Conditions. Participation in the Referral Program signifies the user's agreement to these terms. For further details or inquiries regarding the Referral Program, users are encouraged to reach out to Trincico's customer support team.

Advertising

TRINCICO and its licensors may display advertisements and other information adjacent to or included with Your content. The user is not entitled to any compensation for said advertisements. The form, manner and scope of such advertising are subject to change without notice.

Other

TRINCICO reserves the right to remove the content of a publication that violates the Content Guidelines established in these Terms and Conditions. In the event that said content is deleted or modified, TRINCICO will not be obliged to retain or provide the user with copies of its content, nor do we guarantee any confidentiality with respect to its content.

Obligations of users

As a valued user of Trincico, you are expected to uphold the integrity and respectability of our platform, both on the Site and its mobile applications. Your commitment to these standards is crucial in fostering a trustworthy and secure environment. Below are the obligations you agree to adhere to:

  • Prohibition of Misuse in Evaluations: You shall not engage in, assist, or encourage the posting of false or defamatory evaluations. This includes manipulating reviews by writing or deleting them in exchange for compensation or influencing others to do so.
  • Respect for Third-Party Rights: You agree not to infringe upon the rights of others, including any breaches of copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights. Your interactions and content sharing should always respect legal boundaries.
  • Avoidance of Discriminatory Behavior: The promotion of fanaticism, discrimination, or any form of hate speech is strictly prohibited. Trincico is committed to maintaining a platform that is inclusive and respectful to all individuals.
  • Non-Commercial Use: The use of the site for unauthorized commercial purposes, particularly those not expressly described or permitted by Trincico, is not allowed. This includes any form of unauthorized advertising or solicitation.
  • Restriction on Mass Communication: Sending mass emails, surveys, or other bulk messages through our platform is not permitted. Such actions can be disruptive and are contrary to the purpose of our community.
  • Adherence to Laws: As a user, you must comply with all applicable laws and regulations. Any activity that violates local, national, or international laws is strictly forbidden.
  • Prohibition of Reverse Engineering: Attempting to reverse engineer any part of the site is prohibited. This includes any action that aims to decompile, disassemble, or otherwise derive the source code of our platform.
  • Non-Interference with the Site's Functionality: You must not access, retrieve, or index any part of the Site for the purpose of constructing or populating a searchable database of commercial reviews. Further, engaging in, encouraging, or facilitating hacking, password mining, or any other means to compromise the security of the site is strictly prohibited.
  • Maintenance of Network Security: You agree not to use the site to compromise the security of any computer network, crack passwords or security encryption codes. Actions that disrupt or interfere with the security, or otherwise cause damage to, the Site, Site Content, or its users, are forbidden.
  • Prohibition of Exchange for Reviews: You must not publish false or defamatory information, nor engage in the exchange of reviews for any form of benefit. This includes compensating someone or requesting compensation for posting, refraining from posting, or deleting a review.
  • Ensuring Platform Integrity: Implement actions that interfere with the proper functioning of the Site and its mobile applications, including the use of automated systems (like bots) that flood the site with traffic or content, are not allowed.

Your adherence to these obligations is essential for maintaining the high standards of Trincico. Violation of any of these terms may result in appropriate action, including suspension or termination of your account. We value your cooperation in keeping Trincico a safe and trustworthy platform.

Privacy policy

The user declares to have understood and accepted our Privacy Policy. The user's information may be disclosed to third parties as long as the disclosure is necessary to (i) take measures to prevent and / or combat possible illegal activities; (ii) enforce or apply the Terms and Privacy Policy; (iii) comply with a legal process or other governmental investigation, such as a search warrant, subpoena, law, judicial proceeding, or other legal proceeding; or (iv) protect our rights, reputation and property, or that of our users, affiliates or the public.

The user accepts that we are not responsible for the availability or content of "third party" Sites, which may be present, or be part of the content of TRINCICO. The use of third party sites will take place at the user's risk and account.

Fees and payment terms

Important clarification regarding relationship: Individual users contract directly with the service providers. We will not be a party to any agreements or contracts between individual clients and service providers. We act to facilitate connection and interaction between individual users and the service providers but do not act as a prime contractor for the services and there is no involvement in the payment process of those two parties. The contract for services is with the service providers, not with TRINCICO.

Our fees: There is currently no charge for your use of the Service, to the extent this includes browsing the Website, downloading the App, reviewing the list of service providers, contacting service providers, rating the services after delivery, etc.

Termination fees: If you choose to terminate your User Account, no fees will be charged to your account.

Restricted Business Activities

Trincico's services must not be utilized for unlawful endeavors or for the business sectors or product categories outlined below. This overview represents categories typically prohibited, yet it is not comprehensive:

Unlawful Products and Services

  • Illicit drugs, substances mimicking such drugs, and related paraphernalia
  • Equipment for drug manufacturing or consumption
  • Forged documentation or identification services
  • Devices intended for telecommunication disruption
  • Ventures promoting or engaging in illegal violence or damage to people or property
  • Entities that advocate or celebrate violence against individuals or groups based on immutable characteristics
  • Any offerings violating laws in the regions of your business operation

Adult Content and Services

  • Adult entertainment, including but not limited to prostitution, adult massage, and explicit live chat functionalities
  • Adult bookstores and video shops
  • Strip clubs and similar venues
  • Online adult dating platforms
  • Pornography and adult content featuring nudity or explicit sexual activities
  • AI-generated content falling within these categories

Content Creation without Digital Deliverables

  • Transactions compensating creators without providing specific digital content

Debt Management Services

  • Debt resolution, negotiation, or consolidation services

Gambling and Betting

  • All forms of gambling, internet betting, casino games, contests, and fantasy leagues offering monetary/material prizes
  • Skill-based games with prizes
  • Lottery and auction games
  • Sports betting and forecasting

Government and Identity Services

  • Unauthorized or misleading government service offerings
  • Identity theft protection and infringement services

Intellectual Property Violations

  • Unauthorized sales or distribution of copyrighted materials
  • Counterfeit goods and piracy
  • Unauthorized brand name or designer product sales
  • Bankruptcy attorneys and bail bond services
  • Law firms collecting funds outside of legal fees

Lending and Credit Services

  • Credit card loan repayments
  • Credit repair and counseling

Marijuana and Associated Products

  • Cannabis products and dispensaries
  • CBD products exceeding legal THC levels
  • Marijuana cultivation courses and equipment

Nutraceuticals and Pseudo-Pharmaceuticals

  • Products making unsupported health claims

Non-fiat Currency Transactions

  • Cryptocurrency mining and transactions, ICOs, and NFT sales

Travel Services

  • Airline and cruise bookings

Unfair or Deceptive Practices

  • Pyramid schemes and multi-level marketing
  • "Get rich quick" and high-pressure sales tactics
  • Sales without added value or transparency

Telemarketing and Predatory Practices

  • Misleading investment schemes and remote tech support
  • Door-to-door sales and document forgery services

Weapons and Hazardous Materials

  • Firearms, explosives, and dangerous materials
  • Weapon components and replicas
  • Restricted blades and martial arts weapons
  • Toxic or hazardous substances

Delimitation of responsibilities

Under no circumstances, TRINCICO will be responsible for:

  • Any indirect or incidental damage that may be incurred by the user.
  • Any loss of income, business or profits (both direct and indirect) in which the user may incur.
  • The veracity of the business information provided by the service provider.
  • Any damage or loss that the user may suffer as a result of any of its operations related to the website.